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Returns policies

Return Policy

Last Updated: 9/20/2024

Thank you for shopping at Dash Trend! We appreciate your business and strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your purchase, we're here to help.

Returns

If you are not entirely satisfied with your purchase, you have 7 calendar days from the date you received the item to return it.

To be eligible for a return, please ensure the following criteria are met:

  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. You must provide the receipt or proof of purchase.

How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Email us at [insert email address] to notify us that you wish to return the item. Please include your order number and a brief description of why you are returning the item.
  2. Wait for an approval email from our customer service team.
  3. Once approved, send the item back to us at the address provided in the approval email.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Your Return

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dashtrendevent@gmail.com.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at dashtrendevent@gmail.com and send your item to the address provided in the approval email.

Contact Us

If you have any questions on how to return your item to us, contact us at dashtrendevent@gmail.com.